In years past, a company CEO could stay out of the limelight. So long as the business was turning a profit and providing customers a great product or service, all was well. However, due to changing demands from society, the role of a CEO has evolved over the years. Viewed as the face of the company, a CEO must be willing and able to handle any issue with tact, poise, and excellent communication skills. When it comes to these three traits, Papa John’s Pizza CEO Steve Ritchie possesses them all.
Penning a letter recently to the company’s employees, franchisees, and customers, Steve Ritchie laid out a concise, well thought-out plan and vision for the company’s future. To begin with, he immediately stated the company would work closely with outside auditors and consultants to examine its culture, diversity, and inclusion practices. By doing so, he makes it clear the company knows it can improve in these areas, and in fact welcomes outside advice on how to do so.
According to Bloomberg, long with this, he lets customers, employees, and franchisees know that senior management of the company will be heavily involved in this process. To demonstrate this, he announced managers and other executives will be setting out to visit numerous Papa John’s outlets in the coming year, where they can get an up-close look at how day-to-day operations proceed. Not only will this help them find new and innovative ways to improve company operations, but it will also give them the chance to speak with people face-to-face about their expectations, concerns, and ideas as to how Papa John’s can improve. By taking this bold step, Steve Ritchie shows he is not afraid to hear honest commentary from those working for the company, as well as customers who have displayed years of loyalty.
Promising transparency and accountability every step of the way, Steve Ritchie has set the stage for both short-term and long-term success for Papa John’s. By listening to people’s concerns, evaluating various ideas, and always keeping an open mind, it’s clear Steve Ritchie is committed to excellence now and in the years ahead. See Ritchie’s work history here.