In the course of running a business, one of the most important tasks is evaluating new ideas. Whether these involve new company operations, or instead focus more on changing the company’s culture to become more diverse and inclusive, it’s crucial that all ideas be evaluated with an open mind. For Papa John’s Pizza CEO Steve Ritchie, he has been given the task of doing this and much more.
According to CNBC, choosing to recently write a letter aimed at regaining the trust of customers, employees, and franchisees, Steve Ritchie used several techniques that business experts believe demonstrated many aspects of smart leadership. To begin with, he made it very clear he would be personally involved in all aspects of these evaluations, which shows a hands-on approach to solving problems. Along with this, his letter stated Papa John’s would hire outside consultants to closely examine the company’s practices and policies regarding inclusion, diversity, and cultural aspects. By acknowledging there are changes needing to be made in these areas, Steve Ritchie helps put those with serious questions about these areas at ease.
In closing his letter, Steve Ritchie makes it known Papa John’s is committed to not only being very transparent during this evaluation process, but also expects to be held accountable for its actions. As a way of proving this, the company will disperse numerous high-level executives to franchise outlets across the United States over the next several months. When they arrive, they will be able to have in-depth conversations with employees, franchise owners, and customers on numerous topics, enabling them to gather information they can bring back with them and discuss with other management personnel.
While it is never easy for a company to publicly acknowledge problems may exist internally, it is those that do which set themselves up for future success. By stating in his letter the company will use the information gathered to set clear and realistic goals, Steve Ritchie is preparing to oversee numerous changes in the years ahead. Whether it’s an employee voicing an opinion or a customer detailing their concerns, Steve Ritchie Papa Johns is prepared to listen and respond. See Steve’s profile on Bloomberg.