Papa John’s is an American pizza restaurant, take out, and delivery service founded in 1984. They are ranked as the third largest pizza chain in the United States. The company also has franchises worldwide. In the European market there are 300 restaurants in the United Kingdom alone. There are also locations in Ireland and Spain. There are franchises in Asia, Latin America and the Caribbean, Middle East and North Africa. Papa John’s was the first pizza chain to begin online ordering in 2002.
In total Papa John’s has 120,000 corporate and franchises worldwide. After losing their NFL sponsorship deal in February 2018, as well as their baseball deal in July 2018, CEO Steve Richie has stated his company will not be tolerant to racist or insensitivity. Steve Richie announced that Papa John’s will be hiring experts to ensure their company will be one that does not exclude anyone and will improve on diversity. He is determined to offer customers great food as well as service and create a better company. Everyone is working on creating a company that will be profitable and be a good place to work. Steve Richie also said management will be on the road to talk with franchises and employees to discuss ways to create a company that is accepting of all people. Ritchie has written an apology letter which you can read here.
Steve Ritchie Papa Johns was once a customer service representative. Then he became a franchise owner and operator before he was name Chief Operating Office in 2014. In 2015 he became president of the company. Richie is a welcome addition to the company as they are facing declining sales. His vision for the company he hopes will allow the company to continue to serve their loyal customers. Richie notes that his company is not just one person but is collective of everyone involved so the company should and will be held accountable for any wrongdoing. Should this happen he has proven that the company will take action and not just talk. They will act and show its customers that they are one cohesive unit comprised of employees from many different communities and hardworking people.