NICE Global COO Paul Herdsman Leverages Customer Service to Magnify Client Results
As COO and a co-founder of the company NICE Global, Paul Herdsman has been able to implement his experience and skills in operations, marketing and customer acquisition and become one of the most recognized entrepreneurs and businessmen on the international stage.
Nice Global is a Jamaican-based company which serves as a catalyst for companies who are outsourcing their departments, with such services as customer engagement and retention and other cost-reducing measures. NICE Global achieves this by maintaining a close-knit employee base and with incentives and recognition programs, dividends of which are passed on to the clients.
Paul Herdsman’s early career was in management and problem-solving for existing companies and engaging with customers to create a solid relationship between businesses and clients, something which led well into Herdsman’s later endeavors as an entrepreneur in the industry of outsourced customer services.
Due to challenges presented by growth and scale, Paul Herdsman brought NICE Global’s service base around the world to a consolidated location in-house in Montego Bay, Jamaica, on the basis of the country’s nearshore location, its English-speaking workforce and the country’s potential for growth. Get More Information Here.
NICE Global runs on a KPI and parameter model, whose revenue depends directly on the success of its clients. Due to NICE Global’s existing number of clients, the consolidation produced results in short order and resulted in an employee base poised for development.
From there, exposure also grew with word of mouth. Paul Herdsman believes transparency and focus on client goals build a company’s reputation and image.
Herdsman has also credits success to streamlining through the delegation and utilization of attributes within the workforce and to maintaining communication within departments. Similarly, he works to identify activities with truly productive results and communicating these to existing and potential clients to produce positive results and achieve goals, particularly in areas concerning adequate adaptation to a client’s growing or evolving responsibilities. Paul Herdsman achieves this by taking a subjective view of a client’s situation and considering all angles in a practical manner to find a solution.
Visit him on https://www.crunchbase.com/person/paul-herdsman