After years in the industry, Paul Herdsman has become an expert in every aspect of the customer service sector. He now runs his own company, NICE Global. Herdsman knows he cannot do it alone, and he prides himself on assembling the best staff available.
Once he has done that, he knows how important it is to retain that talent. Herdsman takes care of the customer service section for some of the biggest companies in the world. NICE Global works as team with the companies he represents, and he always welcomes those companies to stay in constant contact with him.
Herdsman has always had an interest in all aspects of the business which has led to his ability to be involved in all areas of his company. Paul Herdsman learned a lot from his work for previous companies. He knew the importance of having a centralized customer service center, and he saw the drawbacks of having an operation that was spread around the world.
Companies that use his service know that they can focus on their larger projects while NICE Global takes care of all of the customer service needs of their clients. It also means that those companies do not have to spend time and money on hiring and training their own customer service staff. Instead Herdsman has put together his own great staff. Herdsman knows the importance of treating them well, and he encourages his staff to learn about other areas of the business and to seek promotions. Go To This Page for additional information.
He treats his employees with respect, and he gets to know them on a personal level, so he can treat them as individuals. They all receive the best training in the business. Herdsman is actively looking to expand the company, and they are in the process of building a larger complex in Montego Bay.
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The digital age is tricky, and one may come across challenges that may need help. That is why it is essential to think of customer service. These services are vital to customers, but some companies fail to employ people who can help them to care for the customers and assist them where they need help. Some companies make use of automated machines. However, firm managers should know that these machines may not be as useful as human beings. Paul Herdsman identified this problem and decided to start NICE Global to offer an answer to the questions. The services of his company have proved to be successful, and they have helped businesses in retaining their clients and attracting others.
Paul Herdsman is from Jamaica, but today he lives in the United States. He founded a company known as NICE Global, and he serves as the Chief Operating Officer. He started the firm since he wanted to assist firms to retain their customers and at the same time boost their income. They have been providing technical support, outsourced email services, outsourced customer services and company sales among other services.
Today NICE Global has become successful, and Paul Herdsman says the company has succeeded because of several things. Paul has a reward system for his employees because he believes that if they are rewarded, they will provide quality services. Paul Herdsman’s goal is to offer quality, not quantity. That is why those who are rewarded are those who produce the best results. He has invested heavily in his employees, and they have helped him to boost performance for his company. He also wants his employees to learn, and that is why they are constantly equipped with the necessary skills that they need. They work hard as a family to achieve the best results for the company. See This Article for additional information.
When it comes to your company, Paul Herdsman says you need to work with the right people who have the necessary skills. That is why NICE Global works with only skilled people in the field. These are people who have the right experience, and they have been checked thoroughly. In the article, “Lessons from Entrepreneur Paul Herdsman”, Herdsman gives effective business lessons which he likes to share to aspiring and established business owners alike can use to be successful like himself.
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