Paul Herdsman – Streamlining Customer Service Operations

Paul Herdsman is the co-founder and Chief Operating Officer of NICE Global. NICE Global is based out of Jamaica and offers an array of full-service customer service business solutions. Paul has extensive experience in managing teams of outsourced customer service. His expertise is in building seamless customer service experiences and streamlining the process to help businesses run efficiently.

His inspiration in creating NICE Global was to streamline the process of customer service for businesses, improving customer retention, and helping the businesses expand without having to use an in-house staff.

As an operations manager, Paul Herdsman found that trying to manage several teams across many different countries was not an effective approach for business. Customer service organizations need to be useful, have a certain protocol, and service the business with customer retention and profitability in mind. It needs to be in one central location that is convenient with a population of customer service representatives that speak English to assist English-speaking consumers.

In selecting the location of Montego Bay, Jamaica for his business, he found a centralized place that made his job easier. He was able to observe staff operations, manage their extensive training, showcase the office with tours for potential clients, and offer on-site meetings.

The company is responsible for many roles in addition to customer service representatives. They provide inbound sales, data entry, technical support services and more to businesses. Having a full-service support team allows businesses to focus on growth and development knowing that their customers are assisted with a certain level of excellence. The company’s goal is to gain trust and develop a true partnership with the business client.

Paul’s goal is to prepare his employees for successful careers in the customer service and support industry. They also save time and money by cross-training employees and offering continuous training. Keeping employees actively engaged in the process and tied to the company’s success is key.

Paul Herdsman’s: Twitter.

Isabel Dos Santos Encourages Africans to Improve their Lives

African nations are improving their economic and social conditions all over the continent. Many African nations are steadily changing the lives of their people for the better. Their governments are improving, their citizens are growing more prosperous than in the past and they are receiving better healthcare and education. However, Africa still has a lot of challenges. Isabel Dos Santos knows what African people need to improve their lives if they want to excel.

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Vejo que cada vez mais os jovens africanos têm um instinto empreendedor. Eu acredito na nova geração e nesse seu espírito. Todos os dias procuro motivar os jovens a terem paixão infinita por encontrar novas maneiras de criar e construir coisas novas e agregar valor sempre. Elevar os padrões de África☝🏾! Como líderes empresariais, é nossa responsabilidade incentivá-los a aproveitar essa paixão e ajudá-los a transformar seus sonhos em negócios reais. É esse espírito que vai construir o futuro do nosso continente. #SharingbyIsabeldosSantos #HighStandardsforAfrica #Africa #empreendedorismo #jovens #futuro #proudlyAfrican I see that each time many young Africans have a deeper sense of entrepreneurship. I believe in youth and in this spirit they have. Every day, I help young people in their endless passion for looking for fresh ways to make and build new things, and to add value wherever they can. To build high standards for Africa☝🏾! As business leaders, it is our responsibility to encourage them to harness this passion and help them to turn their business dreams into a reality. That is the spirit that will build our continent’s future.

A post shared by Isabel Dos Santos (@isabel_dos_santos.me) on

Isabel Dos Santos is a part of the new generation that has helped to take Africa into a new direction. The days of colonialism had long passed. That horrible time period in Africa’s history left the continent with major scars. Then when many African nations gained their freedom they turned to civil war and inner conflict. This lasted for many years until the early 2010s. While Africa, clearly has its problems; the African people of today are ready to move the continent into the future.

The future of Africa is expected to a productive time period. Isabel Dos Santos explains that African people can do better on a personal level. First, she addresses many African governments by telling them to improve their technology infrastructure and by empowering women. Traditionally, many African nations do not have strong internet or technology infrastructure.

Women are also marginalized in African society. Dos Santos believes that females are the key to uplifting African society. She believes that working women will strengthen the economy and that female entrepreneurs will help to solidify and build up communities.

African nations will also benefit from technology usage. When African governments start to implement the internet with cities, many people will be able to access information, employment opportunities and personalized economic opportunity. All of these different factors will provide many African people with various opportunities for taking care of themselves and eliminating systemic poverty.

Isabel Dos Santos knows that these changes will not just happen on their own. Governments and people are going to have to work hard together to make them happen. Once these changes start to take root, Africa will eventually improve and people there should be in a better position. Isabel Dos Santos continues to encourage all African people to do better in life and to prepare themselves for a better future.

Isabel dos Santos’s: Facebook Page.

Academy of Art University: Passion, Consistency & Excellence

The Academy of Art University was established back in 1929, and it has produced a large abundance of work that spans for multiple genres. Its motto, “built by artists that’s for artists,” rings true on all levels because it has given the world some of the best work in film, design and fashion. Every year in September, this affluent institution represents itself at one of the fashion industry’s biggest meccas. New York Fashion Week is the cream-of-the-crop, especially when it comes to fashion. For 2017, Academy of Art University put on another great showing by displaying five womenswear lines, two collaborations and two menswear lines. This marks the school’s 21st straight appearance under the bright lights of the big city.

Talented designers from all over the globe make their appearances for all things that’s new in fashion. Academy of Art University represented itself with 10 of its BFA and MFA graduates. Some of the hottest and most futuristic attire was on full-display for the world to see. This includes industry-insiders, celebrities and the general public. Ms. J. Alexander from “America’s Next Top Model” was spotted in the attendance for one of the shows, but there were plenty more high-profile candidates scattered amongst the crowd. Of course, this was another great showing by this extraordinary school and that’s a fact. Academy of Art University’s Hailun Zhou, Dina Marie Lam and Carlos Rodriguez were just a few of the former graduates that blessed this grand event.

Located in San Francisco, California, this for-profit school has a beautiful urban-campus. New Montgomery Street is the main thoroughfare that provides the best view of the school’s hallowed grounds. This is the school that is truly designed to prepare aspiring professionals for the fields of design, the arts and communications.

Academy of Art University is said to be one of the largest privately owned art and design schools in America. In the city of San Francisco, this school is also said to be one of the largest property owners. In the end, passion, consistency and excellence personifies the Academy of Art University to the highest degree.

Read more here https://twitter.com/academy_of_art?lang=en

 Sujit Choudhry Takes A Look At Replacement Of A Senator

Sujit Choudhry; a renowned constitutional lawyer, recently went ahead to debunk the constitutional provisions that surround the replacement of a senator. This came in the wake of the sudden death of Senator John McCain who succumbed to brain cancer. Sujit says as much as it may be important to talk about his legacy, it is equally vital that we look at the constitutional provisions regarding the mechanisms of his replacement.

In his bid to look at the processes relating to the replacement of a senator who resigns, dies or is elected as president, Sujit makes reference to the Seventeenth Amendment. This amendment states that the governor of the state whose senator has died, resigned or elected president ought to appoint an acting senator until a time when an election takes place. However, this amendment is quite flexible and can be applied in several ways.

It would, however, be noted that this provision also works differently based on the states involved. Arizona, for instance, is one of the 36 states that allow the appointed senators to run for the seat in the next general election but can also step down in cases where the appointment was temporary. For the other 14 states, however, a special election has to be called. Notably, 4 states forbid the governor from making an appointment until the next general election is done.

Sujit Choudhry is an internationally recognized law guru who has been involved in the constitutional development of several countries. He holds a law degree from Toronto, Oxford and Havard. He has previously served as a law clerk for the supreme court of Canada’s Chief Justice, Antonio Lamer.

Professor Choudhry’s research focuses on a variety of issues especially in the field of comparative constitutional law and politics. He has mastered constitutional design as a tool that can help manage the transition from the state of violent conflict to a peaceful democratic process.

In the course of his research, Sujit Choudhry has managed to publish well over ninety articles, working papers, book chapters and reports. He currently serves as the director of the Center for Constitutional Transitions that offers evidence-based policy options.

Read more about Choudhry here https://ca.linkedin.com/in/sujit-choudhry

Nitin Khanna and The Point of A Business

Nitin Khanna was able to understand the fundamentals of business and earning because of his exposure to business early on in life. His dad went to the army but many of his family members were present within the business sector. As such, he was to learn about business and why it mattered and how to move in a concrete manner to be safe and realize gains each and every single day. Nitin Khanna understood a couple of key principles in his life.

One of these principles that barriers matter and scales matter as well. If Nitin Khanna were to elaborate on this point, he would state that while industries may be simple to break into at a regional level, that it would be much more difficult to scale as more resources would be needed and more investments overall. The business would have to understand how to attract customers, go against incumbents and take market share. This certainly was much easier said than done.

The more barriers that are present within an industry, the more difficult it becomes to sustain over the long term. Nitin Khanna slowly understood over his time in business how value is accrued and how it matters that individuals are able to have cashflows that will continue into the distant future.

As a business is judged by its future income streams, the more stability there is, the better. Investors would expect to see stability and growth, as real money is involved and people worked hard to invest and grow their earnings in the business.

As such, a competitive advantage such as barrier to entry becomes of key importance to a business such as the one that Nitin Khanna is involved in. As the point of a business is to make a difference in society, to serve a specific purpose and move the needle, individuals have to make certain to make sure they are able to protect their cash spitting machine.

A business has to be durable and it has to matter each day to customers. The lifeblood of a business is the customers and the cash that they bring. Protecting cash flows matter to business owners.

Read Khanna’s success story here https://yourstory.com/mystory/48e163e5d2-nitin-khanna-an-nri-who-made-it-big-in-portland-oregon

The Goourmet Coffee Company, Organo Gold, is Increasing in Sales Worldwide with Their Unique Ganoderma-infused Hot Drinks

Organo Gold carries rich, Columbian coffee and delicious herbal teas that have been infused with a super-nutritious mushroom called Ganoderma Lucidium. In 2008, Organo Gold was founded by Bernardo Chua who had previously founded Gano Excel, which was a direct sales company using the herb in Ganoderma supplements. Based in British Columbia, Organo Gold has now been introduced into over 50 countries through their nutritious and delicious blends of coffees and herbal teas.

Ganoderma is a mushroom that grows in the Asain Mountains. Bernardo Chua grew up in the Philippines, and his mother, who was from China, used the Ganoderma throughout his childhood. He knows first-hand the incredible health benefits of particular mushroom. Early in his career, Chua decided that he wanted to introduce Ganoderma Lucuidim to the western world and eventually to the entire world; he wants everyone to experience the amazing benefits of this super-food. Ganoderma is packed with super anti-oxidants that are extremely beneficial for the immune system, and research has shown that many illnesses and diseases can be improved or prevented by using this ancient herb.

Organo Gold and Bernardo Chua have won several awards worldwide for the Ganoderma infused coffee. The People’s Awards honored Organo Gold as the “Number One Global Network Marketing Company” in the Philippines, and twice Bernardo Chua won the Dangal ng Bayan Award as “Outstanding Global Entrepreneur.” Organo Gold is sold through direct sales and networking, so anyone across the globe is able to have these delicious drinks simply by ordering on the website.

Organo Gold now has over one million distributors and holds 55th place in all the international direct marketing companies. With Chua’s intense enthusiasm for the products, he continues to educate people about Ganoderma, and the company continues to expand around the world.

Organo Gold’s  Twitter